SHIPPING POLICY

All of my jewellery is individually handmade to order especially for you, so needs time to lovingly complete. My usual turn around time is 6 weeks, but does vary, please see below:

Made to order- 6 weeks

Chains- 2 weeks (6-8 weeks for the Heavy Link Chain)

Ready to ship one-offs- 1 week

If your order is urgent, or you are unsure of the turnaround time of a specific piece, please get in touch before placing your order, via email, to Meg@theshadowedpearl.co.uk. All orders are sent out first class or special delivery and usually take 1-2 days to be delivered by Royal Mail. You can also choose Special Delivery at check out which arrives by 1pm the day after the item has shipped (please note- manufacture turn around times as above, still apply). Proof of postage is always obtained and you will be sent a tracking number with your shipping confirmation email.

All my packaging is 100% eco-friendly and your jewels will arrive in a branded jewellery box, that has been gift wrapped, with a care guide and handwritten thank you note.

Postage & Packaging fees are:

UK: Orders up to £100 - £3.75 Royal Mail First Class Recorded/Signed For. Optional- UK Royal Mail Special Delivery- £7.75. Orders over £100- FREE.

Ireland & Rest of the World: Orders up to £120- £10 Royal Mail International Tracked & Signed (5-7 working days). Orders over £120 FREE.

RETURN POLICY

'Made to order' items have been crafted specifically to your requirements so unfortunately returns and refunds are not accepted due to this. However in the unusual event that you have any issues with your jewellery, please get in touch as soon as possible and I will always do my best to resolve any problems.  Please see the measurement guide for info on ring resizing.

PAYMENT METHOD

I accept payment via Debit and Credit card and Paypal. 

WHOLESALE ENQUIRIES

I am interested in working with retailers around the world who are interested in stocking and selling my high quality jewels. Please email Meg@theshadowedpearl.co.uk to discuss.  

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