SHIPPING POLICY

All of my jewellery is individually handmade to order, so needs time to lovingly complete. My usual turn around time is 28 working days (5 weeks) for 'made to order' items and 5-7 working days for 'ready to ship' one of a kind claw hugged gems sold in my monthly "gem drops" . If your order is urgent, please get in touch or leave a message with your order and I will always try to accommodate this. All orders are sent out via first class or special delivery and usually take 1-2 days to be delivered by Royal Mail. You can also choose Special Delivery at check out which arrives by 1pm the day after the item has shipped (please note- manufacture turn around times as above, still apply). Proof of postage is always obtained and you will be sent a tracking number with your shipping confirmation email.

All my packaging is 100% eco-friendly.

Postage & Packaging fees are:

UK: Orders up to £100 - £3.45 Royal Mail First Class Recorded/Signed For. Optional- UK Royal Mail Special Delivery- £7.50. Orders over £100- FREE.

Ireland & Rest of the World: Orders up to £120- £10 Royal Mail International Tracked & Signed (5-7 working days). Orders over £120 FREE.

RETURN POLICY

'Made to order' items have been crafted specifically to your requirements so unfortunately returns and refunds are not accepted due to this. However in the unusual event that you have any issues with your jewellery, please get in touch as soon as possible and I will always do my best to resolve any problems.  Please see the measurement guide for info on ring resizing.

PAYMENT METHOD

I accept payment via Debit and Credit card and Paypal. 

WHOLESALE ENQUIRIES

I am interested in working with retailers around the world who are interested in stocking and selling my high quality jewels. Please email Meg@theshadowedpearl.co.uk to discuss.  

The Shadowed Pearl

One-of-a-Kind Jewellery

Handmade in England

Meg@theshadowedpearl.co.uk

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