Frequently Asked Questions

How long does it take for my order to be made and arrive?


All my jewellery is individually handmade to order, so needs time to lovingly complete. My usual turn around is 28 working days (5 weeks) for 'made to order' pieces and 5-7 working days for 'ready to ship' one of a kind claw hugged gems from my monthly "gem drops". All orders are then shipped via first class or special delivery Royal Mail, which normally takes approx 1-3 days to arrive. If your item is urgent, please send me an email or message with your order and I will always try my best to accommodate!




Where do you ship to?


I am based in the UK and provide worldwide shipping using 100% ecofriendly packaging! Shipping costs are: UK- £3.45 or FREE for orders over £100 (Optional Special Delivery £7.50-turn around times still apply) Ireland & Rest of the World- £10 or FREE for orders over £120 Please see my Shipping & Returns tab for more info!




How do i choose a size for my jewellery?


Please see my handy measuring guide tab above. Rings: Please make sure you provide us with the correct size when you order your ring. I advise that you have your finger measured professionally by a jeweler local to you- this is the most accurate and reliable way. Alternatively, if this is not possible, you can purchase a ring sizer from our website to use at home, but please follow these tips to get the best result: The ring sizer works like a belt. Push the end through the buckle to form a ring shape. Put the ring sizer on your finger and adjust to give a comfortable fit, checking that is snug enough not to fall off, but loose enough to slip back over the knuckle. Measure your finger several times throughout the day, when you feel a normal body temperature, before settling on your size. This is because our fingers shrink and swell at different times in the day (i.e first thing in the morning and last thing at night) and depending on if you feel hot or cold. If you are buying a surprise gift and cannot use a ring sizer/get measured, the best way to determine ring size is if you borrow an existing ring from the correct finger and take it to a local jeweler to get it measured. Alternatively you can email me and i can help you work out the size by measuring the internal diameter with a ruler- meg@popsandpearl.co.uk Bracelets/Anklets: Please use a tape measure to provide me with your actual wrist/ankle size flush to the skin with no room added on. Necklaces/Chokers: Please use a tape measure to work out the length you would like your necklace and crystal to sit Please do see my measuring guide tab for more info.




Am i able to order a Gift Voucher?


Yes!! Gift vouchers are a brilliant idea if you know someone would love to wear my jewels, but you are not 100% sure what the best piece is for them. Just head over to the shop and click "Gift Voucher" to order and pay online. You will be emailed the gift voucher which you can print out, with the code on thats needed to redeem the voucher at check out.




Coronavirus Update for Customers


At present, the safety and wellbeing of my customers and family is my top priority. I am taking active measures to keep everyone as safe as possible, by following strict hygiene measures and constantly monitoring and abiding by the advise from the UK Government and PHE. I remain open for business, working as always from my home workshop. I do not allow customers to collect orders in person, they are always posted. I am continuing to dispatch orders within my advised turn around (see next questions), if this changes, i will adjust the info here and email you if you have an order already placed. Royal Mail are doing their best to maintain a normal service, however delays are certainly possible and out of my control, so please bare this in mind. If you have any questions please email me Meg@theshadowedpearl.co.uk Thank you so much for continuing to support my small business, every order means the world to me and helps me support my family at this uncertain time. Remember we are all in this together, lets help and support one another. Take care and stay safe, Meg.




Ive ordered the wrong size ring- can i get it resized?


If you order the incorrect size and the ring needs adjustment, please email meg@theshadowedpearl.co.uk with your order number and I will confirm if the re size is possible, the cost with link for payment and return details. I will personally resize the ring to fit the new measurement you advise and so there will be a cost for the work involved between £10-£50 approx dependent on the ring design. Unfortunately not all rings can be resized, such as rings with stones, rings with a particular pattern/detail, its design, the work it requires or how many sizes it needs adjusting by. I can only resize rings larger or smaller by a max of 2 sizes, otherwise too much strain is put on the ring.





The Shadowed Pearl

One-of-a-Kind Jewellery

Handmade in England

Meg@theshadowedpearl.co.uk

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